Privacy Policy

When you get in touch, we collect the details you give us directly. That includes your name, phone number, email address, and the address where the work will take place. If you call us on 03335672543, we may note down what you tell us about your property and the spray foam issue.

Like most websites, we also collect some technical information automatically when you visit. This includes your IP address, browser type, device type, and the pages you look at. We use this to keep the site running smoothly and to understand how people find us.

We use your contact details to respond to your enquiry, arrange a survey, provide a quote, and carry out the spray foam removal work you've asked for. If you've booked a job, we may call or message you to confirm times and keep you updated on progress.

We also use your information to send invoices, take payment, and keep records for our accounts. Occasionally, we may contact you about your job or to follow up on a completed removal. We don't send marketing emails unless you've asked us to.

Our website uses cookies to help it work properly and to remember your preferences. Cookies are small files stored on your device. They don't contain personal details like your name or address, but they do help us see which pages are popular and how visitors move around the site.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn cookies off, some parts of the website may not work as well. We don't use cookies to track you across other websites for advertising.

We use trusted third-party tools like Google Analytics to understand how people use our website. These tools collect anonymous data such as page views, time on site, and approximate location. We use this to improve our site and make sure it's easy to find what you need.

We may also use a customer relationship management (CRM) system to store your contact details securely and manage our bookings. These providers are contractually obliged to protect your data and only use it for the services they provide to us.

We never sell your personal information. We only share it with third parties who help us run our business, such as our CRM provider, email service, and payment processor. They only get the information they need to do their job, and they must keep it confidential.

If we're ever required by law to share information - for example, in response to a court order or to comply with a legal obligation - we will do so. We may also share information if we believe it's necessary to protect the rights, property, or safety of our business, our customers, or others.

We keep your personal information for as long as we need it to provide our services and meet our legal obligations. For customers who've had work done, we typically keep job records for six years so we can handle any warranty or accounting matters that come up.

If you've only made an enquiry and didn't go ahead with a booking, we'll delete your details after a reasonable period unless you ask us to keep them. When we no longer need your information, we securely delete or anonymise it.

We take the security of your information seriously. We use password-protected systems, secure connections, and reputable service providers to keep your data safe. Only team members who need to see your information to do their job can access it.

While we do everything we can to protect your data, no method of transmission over the internet is completely secure. If you ever have concerns about the security of your information, please contact us straight away.

You have the right to ask us what personal information we hold about you, and to request a copy. You can also ask us to correct any mistakes, delete your information, or stop using it for certain purposes. If you've given us consent to contact you, you can withdraw that consent at any time.

To exercise any of these rights, just get in touch using the contact details below. We'll respond within one month, as required by UK data protection law. If you're not happy with how we've handled your request, you can complain to the Information Commissioner's Office (ICO).

Our services are for homeowners and adults arranging property work. We don't knowingly collect personal information from children under 16. If you believe a child has given us their details, please contact us and we'll delete the information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date at the top. We encourage you to check back occasionally to stay informed.

If we make any significant changes that affect how we use your personal information, we'll make it clear on our website or contact you directly if appropriate.

If you have any questions about this Privacy Policy or how we handle your information, we're happy to help. You can call us on 03335672543, or write to us at our base in Ashby de la Zouch, Leicestershire.

We aim to respond to all privacy-related enquiries as quickly as possible, and always within the timeframes set by law.